• Cancellation and Refund Policy

    Cancellation and refund Policy-

     

    The cancellation policy is the scheme provided on BluBuys’ website available at www.blubuys.com in relation to the products being sold on the Platform (“Products”).  This cancellation policy (“Policy”) lays down the products in which an order placed by the customer or the reseller (“User”) on the Platform can be cancelled by the User or the supplier or by BluBuys. 

     

    Cancellation by the User

     

    When can the User cancel an order?

     

    The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier.

     

    How can the User cancel an order?

     

    In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the order of the product that you want to cancel. Click on cancel Order and provide the reason for the cancellation from the options provided.

     

    What are the reasons due to which the User may cancel the order? 

     

    The User may cancel the order for the following reasons:

     

    • If the order was placed for testing;

     

    • If the User has placed multiple orders for the same Product;

     

    • If the expected delivery date is not acceptable for the User;

     

    • If the User wants to change the shipping or billing address;

     

    • If the User changes their mind about placing the order;

     

    • If the User wants to update or change the contract details or the payment mode;

     

    • If the User wants to change the brand or the quantity of the Product; or 

     

    ·      For any other reason.

     

     

    Cancellation by the supplier

     

    When can the supplier cancel an order which has been placed?

     

    The supplier can only cancel an order within 1 day after the day on which the Supplier was supposed to dispatch the Product.  

     

    What are the reasons due to which the supplier may cancel the order?

     

     

     

     

    The supplier may cancel the order for the following reasons:

     

    • If the ordered Product is not available with the supplier anymore;

     

    • If the ordered Product is out of stock with the supplier; or

     

    • If the supplier is unable to dispatch the order in time;

     

    Cancellation by BluBuys-

     

    When can BluBuys cancel an order which has been placed?

     

    BluBuys can cancel the order anytime from the date on which the order has been placed till delivery of the Product to the User.

     

    What are the reasons due to which BluBuys may cancel the order?

     

    BluBuys may cancel the order for the following reasons:

     

    • If the address to which the Product is to be delivered is not serviceable;

     

    • If the delivery of the Product has been unsuccessful and the Product has been returned to the seller;

     

    • If the Product has been lost during transite;

     

    • If the payment has made through online methods by the User and BluBuys did not get payment confirmation;

     

    • If the shipping address or billing address provided by the User is incomplete or incorrect;

     

    • If the supplier is unable to dispatch the order because of regulatory lockdown or other restrictions;

     

    • If the order has been auto cancelled by the system due to high risk of product returning back to the supplier;

     

    • If the supplier does not meet BluBuys’ policies of fair business practices;

     

    • If BluBuys does not get user confirmation during delivery;

     

    • If the User chose cash on delivery and cash on delivery is not available for the Product ordered;

     

    • If BluBuys is unable to fulfil the order due to other reasons; or 

     

    • If BluBuys wants to cancel for any reason which BluBuys may deem appropriate.

     

     

     

    Return and Replacement Policy-

    Due to the perishable nature of our aquaculture products (feed, hatchery supplies), we are unable to accept returns or offer replacements for any items purchased on the Website. However, we understand that situations may arise where clarification or assistance might be needed. Here's a breakdown of our policy and some additional considerations:

    Non-Returnable/Non-Replaceable Items:

    • Live organisms: Due to the sensitivity of live fish, shrimp, or other aquatic life, we cannot accept returns or offer replacements once they have left our facility.
    • Perishable feed: Aquaculture feed has specific storage and handling requirements to maintain its nutritional value and prevent spoilage. Returns or replacements cannot be offered for opened or used feed.
    • Opened or used hatchery supplies: Hatchery supplies like disinfectants, filters, or specialized equipment cannot be returned once opened or used due to potential contamination concerns.

    Exceptions (considered on a case-by-case basis):

    • Incorrect Items Shipped: If we send you an incorrect item due to our error, we will arrange for the correct item to be shipped to you at no additional cost. The incorrectly shipped item must be returned to us in its original unopened condition.
    • Damaged Items Upon Arrival: If your order arrives damaged, please contact us immediately with photos of the damage. We will work with you to arrange a replacement or issue a full refund depending on the severity of the damage.

    What to do if there's an issue:

    • Contact us within [………..] days of receiving your order if there are any problems.
    • You can reach us by email at [www.blubuys.com] or by phone at [xxxxxxxxx]
    • Have your order number and a detailed description of the issue ready.